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Privacy Policy
The Pokies Casino operates under licence 1668/JAZ issued by Curaçao eGaming. Player data and transactions are protected by SSL encryption, and all games use certified RNG systems from licensed software providers.
Information we may collect
The information collected depends on how you use the website and the services available to you. Some information is provided directly by you, while other information is collected automatically when you browse, log in or use account features. We only seek information that is reasonably relevant to operating the website, providing services, protecting users and meeting applicable obligations.
Account and identity information
When you register or manage an account, we may handle details such as your name, date of birth, residential information, contact details, login information and account preferences. We may also record information connected with your responsible gambling choices, account status, enquiries and communications with support.
Verification information
To help verify identity, age, eligibility and account ownership, we may request verification documents or other supporting information. This can include documents showing identity or address, together with information needed to assess whether an account or transaction is legitimate. Verification information should be supplied through the approved process shown on the website or provided by support.
Payment and transaction information
We may handle records relating to deposits, withdrawals, wagers, winnings, payment methods, transaction history and account balances. Payment providers may process payment details directly. We may receive confirmation, status and limited payment information needed to complete transactions, investigate issues, prevent misuse and maintain accurate account records.
Technical, device and usage information
When you use the website, technical information may be recorded. This may include your IP address, browser type, device details, operating system, language, time zone, pages visited, links used, general location information, login activity and information about how features are used. We may also record error reports and security events.
- Information you submit in forms, messages, account settings or support requests.
- Records of account activity, game activity, transactions and interactions with the website.
- Information received from service providers that help with identity checks, payments, fraud prevention, security or technical operations.
- Cookie and similar technology data collected when you browse or use the website.
How we use information
Personal information may be used for the purposes connected with operating The Pokies Casino and providing a safe, reliable service. The particular use depends on the information involved and your interaction with the website.
- Creating, maintaining and administering your account.
- Processing deposits, withdrawals and other account transactions.
- Providing customer support and responding to questions, complaints and requests.
- Checking identity, age, account ownership and eligibility.
- Carrying out anti-fraud, anti-money-laundering, security and risk checks.
- Detecting, investigating and preventing suspicious, unlawful or unauthorised activity.
- Personalising website functions, remembering preferences and improving the user experience.
- Monitoring website performance, troubleshooting faults and developing services.
- Sending service messages, account notices and other operational communications.
- Sending marketing communications where permitted and where you have provided the required permission or otherwise requested them.
- Meeting legal, regulatory, tax, accounting, dispute-resolution and other compliance obligations.
- Protecting the rights, safety, property and security of players, the website and relevant service providers.
We may combine information collected from different parts of the website, or from service providers, when this is reasonably necessary for these purposes. We do not use information for unrelated purposes without a lawful basis or appropriate notice. Where marketing communications are sent, you can choose to stop receiving them by using the unsubscribe option in the message or by contacting support.
Sharing information
Information may be shared with providers that support the website, such as payment processors, identity and verification services, fraud and security providers, technology suppliers, customer support platforms, hosting providers and professional advisers. These providers should only use information to provide their services or as otherwise permitted.
Information may also be disclosed where reasonably necessary to protect users, investigate suspected wrongdoing, respond to a valid legal request, resolve a dispute, enforce website terms or support a change in business operations. Some service providers may handle information in countries outside Australia. Where this occurs, reasonable steps are taken to support appropriate handling and security.
Cookies, security and retention
Cookies and similar technologies
The website may use cookies, pixels, local storage and similar technologies. These technologies can help the website remember your settings, keep sessions working, understand how features are used, measure performance, support security and present more relevant communications. Some cookies may be placed by service providers that help operate particular website functions.
You can manage or restrict cookies through your browser settings. Blocking or deleting cookies may affect login sessions, preferences or some website functions. Browser settings differ, so refer to your browser’s help information for instructions. Where the website provides a cookie preference tool or notice, you can use it to review available choices.
Keeping information secure
Reasonable technical and organisational measures may be used to protect personal information from unauthorised access, alteration, loss, misuse or disclosure. These measures can include access controls, authentication processes, monitoring, encryption or secure transmission where appropriate, and staff or supplier procedures. No website, internet connection or storage system can be guaranteed to be completely secure, so players should protect their passwords and contact support promptly if they suspect unauthorised account activity.
How long information is kept
Information is generally kept only for as long as it is needed for the purposes described in this policy, for account administration, dispute handling, security, financial records or other legitimate business needs. Some records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.
Your privacy rights and how to contact us
Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information held about you. These rights can include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion of information where appropriate, and withdrawing consent to marketing communications. You may also ask questions about how your information is used or raise a concern about privacy handling.
Making a data request
To exercise your data rights, including access, correction, deletion of your data, or withdrawing consent to marketing, contact support@thepokies-casino.best. Please describe your request clearly and include enough information for us to identify the relevant account or records. We may need to verify your identity before providing information or changing account records. This helps protect your account and prevents information being disclosed to the wrong person.
- Access: ask what personal information is held about you and, where appropriate, request a copy or explanation of how it is used.
- Correction: identify information that is inaccurate, incomplete or out of date and ask for it to be corrected.
- Deletion: ask for personal information to be deleted where there is no continuing reason or requirement to retain it.
- Marketing consent: withdraw permission for marketing communications at any time. You may also use an unsubscribe link where one is provided.
A request may be refused, limited or delayed where permitted or required, including where responding could affect another person’s privacy, compromise security, interfere with fraud prevention, or conflict with an obligation to keep records. If information must be retained, we will explain this where appropriate. We aim to respond to valid requests within a reasonable time and may ask for clarification if the request is unclear.
Policy updates
This Privacy Policy may be updated when website features, service providers, business practices or applicable requirements change. The updated version will be made available on the website, with a revised date or other notice where appropriate. Please review the policy from time to time. Continued use of the website after an update may indicate acceptance of the revised policy, subject to any rights you have under applicable requirements.