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Terms & Conditions
The Pokies Casino operates under licence 1668/JAZ issued by Curaçao eGaming. Player data and transactions are protected by SSL encryption, and all games use certified RNG systems from licensed software providers.
1. General terms and acceptance
These Terms & Conditions form an agreement between you and the operator of The Pokies Casino. They apply to your use of the website, your account, casino games, payment services, promotions and any other features made available through the service. Additional terms may apply to particular games, promotions or payment methods. Where additional terms are provided, they should be read together with these Terms & Conditions.
You should only use The Pokies Casino if online gambling is lawful for you in the place where you are located. You are responsible for checking the laws that apply to you before registering or playing. Access may be restricted in certain jurisdictions, and we may limit or refuse access where required by law, regulation, risk controls or internal procedures.
The website is intended for adults who meet all applicable legal requirements. You must not allow another person to use your account, and you must not use the service on behalf of someone else. We may ask for information or documents to confirm your identity, age, location or source of funds. Failure to provide requested information may affect access to your account or transactions.
Changes to these terms
We may update these Terms & Conditions from time to time to reflect changes to the service, legal requirements, security measures or business practices. The current version will be made available on the website. Continued use of the service after updated terms are published may be treated as acceptance of the changes. If a change is important, we may provide notice through the website or another appropriate channel.
Your responsibilities
- Read and follow these Terms & Conditions and any terms that apply to a specific game, promotion or payment method.
- Provide accurate information and keep your account details current.
- Use the website only for lawful purposes and in accordance with applicable Australian requirements.
- Protect your account credentials and notify us promptly if you suspect unauthorised access.
- Make decisions about gambling responsibly and only use funds you can afford to lose.
2. Accounts, identity and security
You must provide accurate, complete and up-to-date information when creating and maintaining an account. You must promptly update information if it changes. We may verify information at registration, during account use, before processing a withdrawal or whenever we consider verification necessary. Information supplied for verification must be genuine, current and belong to you.
- You must meet the minimum legal age and any other eligibility requirements that apply to the service.
- You may hold only one personal account unless another arrangement has been expressly approved.
- You must keep your login details confidential and take reasonable steps to protect access to your account.
- You must tell us promptly if you believe your account has been accessed without permission.
- You must not sell, transfer, rent or otherwise make your account available to another person.
- You must not use the service for unlawful activity, fraud, money laundering, collusion or any other improper purpose.
You are responsible for activity carried out through your account unless you have reported unauthorised access promptly and the relevant activity is shown not to have resulted from your failure to protect your account. We may suspend an account while we investigate suspected security issues, identity concerns, duplicate accounts, irregular play or breaches of these terms.
Verification and compliance checks
We may carry out customer due diligence, age checks, identity checks, payment checks and source-of-funds reviews. You agree to provide reasonable information or documentation when requested. These checks help protect players, prevent fraud and support compliance with applicable legal and regulatory obligations. Information may be reviewed before, during or after transactions and gameplay.
Suspension and closure
We may suspend, restrict or close an account where we reasonably believe that these terms have been breached, information is inaccurate, a payment is unauthorised, activity presents a security or compliance risk, or continued access is not appropriate. We may also take action where required by law or by a relevant authority. If an account is closed, any remaining balance will be handled in accordance with applicable law and our verification and transaction procedures.
3. Deposits, withdrawals and games
You may use only payment methods that are available on the website and authorised for your use. Payments must be made from an account, card or other method held in your name, unless an alternative arrangement has been approved. We may reject, reverse or review transactions that appear unauthorised, irregular or inconsistent with these terms.
Before a withdrawal is processed, we may require identity, payment or source-of-funds checks. Processing times can vary depending on verification, the payment method, banking providers, weekends, public holidays and other circumstances outside our control. You should review the information shown during the transaction process, including any applicable minimums, maximums or processing conditions.
- You must not deposit money using funds that you cannot afford to lose.
- You must not use a payment method without the account holder’s permission.
- You must not attempt to withdraw funds to a payment method that does not belong to you unless expressly permitted.
- You must cooperate with reasonable checks relating to payments, identity and financial activity.
- You remain responsible for any fees charged by your bank, payment provider or other financial institution.
- You should check your transaction details before confirming a deposit or withdrawal.
Games are provided for entertainment. Game results are determined by the relevant game systems and applicable rules. You accept that outcomes are not guaranteed and that losses may occur. If a game is interrupted by a technical or communication problem, we may review the affected play and take reasonable corrective action. Where there is an obvious error in game information, account balances, transactions or outcomes, we may correct the error and explain the appropriate result.
Promotions and bonuses
Promotions, bonuses, competitions and other offers may be subject to separate terms. Those terms may set out eligibility requirements, expiry dates, wagering or play-through conditions, game restrictions, transaction rules and other limitations. You should read the applicable promotional terms before opting in. We may withdraw or amend an offer where permitted, particularly if it is affected by an error, misuse, technical issue or regulatory requirement.
Technical issues and errors
We aim to keep the website and games available, but interruptions may occur because of maintenance, software faults, internet problems, telecommunications failures or events outside reasonable control. If a technical issue affects a game, wager, balance or transaction, we may investigate the relevant records and take reasonable steps to correct the issue. A system error does not create an entitlement to an incorrect payment or outcome.
4. Responsible gambling, privacy and website use
Responsible gambling
Gambling should be treated as entertainment, not as a way to make money or recover losses. Set a budget before you play, keep track of the time and money you spend, and never gamble with money needed for everyday expenses. Do not play when you are distressed, under the influence of alcohol or drugs, or trying to win back previous losses.
Tools and support options may be available to help you manage your gambling. These may include deposit limits, activity limits, time reminders, temporary breaks and self-exclusion. You can review the responsible gambling information available on the website or use the support options provided there. If gambling is affecting your finances, relationships, work or wellbeing, consider seeking independent professional support.
- Decide how much time and money you can spend before you begin.
- Keep gambling separate from essential household spending and financial commitments.
- Take regular breaks and avoid chasing losses.
- Do not borrow money or sell possessions to fund gambling.
- Use available limits, breaks or self-exclusion tools if you feel your gambling is becoming difficult to control.
- Seek help from an appropriate independent support service if gambling is causing concern.
Privacy and personal information
Personal information is handled in accordance with the applicable Privacy Policy and privacy laws. We may collect and use information to provide the service, verify identity and age, process payments, maintain security, prevent fraud, meet legal obligations and communicate important account information. You should review the Privacy Policy to understand how information may be collected, used, stored and disclosed.
Website content and acceptable use
The website, including its text, graphics, software, branding and other content, is provided for personal and lawful use. You must not copy, modify, distribute, reverse engineer, interfere with or misuse any part of the service. You must not introduce malicious code, use automated systems without permission, attempt to bypass security measures or do anything that could damage the website or affect other users.
The website may contain links or references to third-party services. These services are not necessarily controlled by The Pokies Casino, and separate terms and privacy policies may apply. We do not guarantee that third-party content, products or services will be available, accurate or suitable for your needs.
Liability and applicable law
We aim to provide a reliable service, but access may be interrupted by maintenance, technical faults, telecommunications problems, security events or circumstances beyond reasonable control. To the extent permitted by law, we are not responsible for losses arising from your misuse of the service, unauthorised access caused by your failure to protect account details, inaccurate information supplied by you, or interruptions outside our reasonable control.
Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under applicable Australian law. If any provision is found to be invalid or unenforceable, the remaining provisions will continue to operate. These terms are governed by the laws that apply to the relevant service and jurisdiction, subject to any mandatory rights available to you.
Questions and complaints
If you have a question, concern or complaint about your account or use of the service, please use the support options made available on the website. Provide enough information for the matter to be reviewed, while avoiding the inclusion of unnecessary sensitive information. We may ask for further details to verify your identity and investigate the issue fairly.