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Responsible Gaming

The Pokies Casino supports a safer approach to online gambling. Gambling should be treated as entertainment, not as a way to make money or manage financial difficulties. Taking breaks, setting limits and keeping track of your activity can help you stay in control.

The Pokies Casino operates under licence 1668/JAZ issued by Curaçao eGaming. Player data and transactions are protected by SSL encryption, and all games use certified RNG systems from licensed software providers.

Gamble for entertainment

Online casino games are games of chance. Outcomes are determined by chance, and no strategy can guarantee a win. Past results do not influence future results, and a run of losses does not make a win more likely. You should only gamble with money you can afford to lose after essential expenses and financial commitments have been covered.

Before you play, decide how much time and money you are comfortable spending. Treat that amount as an entertainment cost rather than an investment. Never use gambling to pay bills, recover losses, solve financial problems or improve your mood. If gambling stops feeling enjoyable, take a break and consider seeking support.

  • Set a budget before starting and avoid increasing it during a session.
  • Set a time limit and take regular breaks away from the screen.
  • Do not chase losses by continuing to gamble or increasing your stakes.
  • Avoid gambling when you are upset, tired, under the influence of alcohol or affected by medication.
  • Keep gambling separate from essential household money and credit commitments.
  • Remember that winning is never guaranteed and losses are part of gambling.

Keeping a simple record of deposits, withdrawals, time spent and overall results can help you understand your gambling activity. Review your activity regularly and be honest with yourself about whether it remains within the limits you set.

Tools to help you stay in control

The Pokies Casino may provide account and responsible gaming tools designed to help players manage their activity. Depending on the options available to you, these may include deposit limits, loss limits, wagering or spending limits, session reminders, reality checks, time-outs and self-exclusion. Availability and operation can vary, so review the relevant account settings and terms before using a tool.

Deposit and spending limits

A deposit limit can restrict the amount you add to your account over a selected period. Choose a limit based on your personal budget, not on the amount you hope to win. If you lower a limit, the change may take effect according to the applicable account process. In some circumstances, an increase may involve a waiting period or further confirmation.

Time-outs and breaks

A time-out can prevent access to gambling for a selected period and may be useful when you need a short break. During a break, do not try to work around the restriction by opening another account or using another person’s account. Use the time to review your gambling habits and consider whether longer-term support is appropriate.

Self-exclusion

Self-exclusion is a stronger restriction for people who want to stop gambling for a longer period. If you request self-exclusion, follow the instructions provided and do not attempt to bypass it. You should also consider self-excluding from other gambling services and asking your bank or relevant payment provider whether additional gambling controls are available.

If you need help applying a limit, time-out or self-exclusion, use the available customer support channel or account controls. Do not rely on reversing a restriction once it has been applied. A responsible gaming request should be treated seriously and acted on as soon as the relevant process allows.

Recognising when gambling may be a problem

Problem gambling can affect anyone, regardless of age, income or experience. It can develop gradually, and you may not immediately recognise the impact on your finances, relationships, work or wellbeing. Consider your recent behaviour and seek help if gambling is becoming difficult to control.

  • You spend more time or money gambling than you planned.
  • You repeatedly try to win back money you have lost.
  • You hide or minimise your gambling from family, friends or others.
  • You borrow money, sell possessions or miss payments to continue gambling.
  • You feel restless, irritable or anxious when you try to stop.
  • You use gambling to escape stress, loneliness, sadness or other concerns.
  • Gambling affects your work, study, sleep, relationships or everyday responsibilities.
  • You have tried to cut back or stop but have not been able to do so.

If any of these signs apply, stop gambling and seek assistance. You can request a time-out or self-exclusion and speak with a qualified gambling support service. You do not need to wait until a problem becomes severe before asking for help. Support may also be useful for family members, partners or friends affected by someone else’s gambling.

Do not try to manage serious financial problems by gambling more. Consider speaking with a financial counsellor about debts, budgeting and practical next steps. Keep records of relevant transactions and seek independent advice where appropriate.

Protecting yourself and others

Gambling accounts are intended for the registered account holder. Do not allow another person to use your account, and never use another person’s account. Keep your login details, passwords and verification information private. Contact the relevant support channel if you believe someone has accessed your account or if your personal information may be at risk.

Gambling is for adults only. Young people and children must not access gambling accounts, gambling websites or gambling content. Parents and carers should use appropriate device, browser and payment controls and keep account information secure. Do not leave an active gambling session unattended on a shared device.

Be cautious of websites, messages or individuals promising guaranteed wins, systems that claim to predict results or opportunities to recover losses. Do not share passwords, payment details or identity documents unless you are using an authorised and secure process. Gambling outcomes cannot be guaranteed, and no person can legitimately promise a fixed return from games of chance.

You can review promotional preferences and use available settings to manage marketing communications. Responsible gambling also means making decisions without pressure. If a promotion encourages you to spend more than planned, pause and return to your budget rather than increasing your gambling.

Getting support

If gambling is affecting you, contact an Australian gambling support service, a qualified counsellor, a financial counsellor or a health professional. Independent support can help you understand your options, create a plan and address related financial or emotional concerns. In an emergency or if you feel at immediate risk of harm, contact emergency services or a crisis support service in your area.

For account restrictions or questions about responsible gaming features, use the customer support options available on this website. When contacting support, explain clearly whether you need a limit, a break, self-exclusion or general information. The Pokies Casino encourages players to act early and to choose the level of support that best protects their wellbeing.